ServiceNow Training in Hyderabad@7993762900

We provides instructor-led ServiceNow training in Hyderabad India and provide hands-on experience to implement Service-Now.com in the organization. ServiceNow functions and dealing with real-world tasks. We provides the best ServiceNow Online Training in Hyderabad, where you will come to know how ServiceNow software works in the real world scenario

ServiceNow training in Hyderabad

ServiceNow Training Course Content:

Introduction to ServiceNow

What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases

ServiceNow Administration

Incident Management

Overview
Incident management process
Continual service improvement to incident management

Change Management

Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management

Problem Management

Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu

Asset and Configuration management

Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships

Knowledge Management

Overview
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge

SLA & SDLC

Introduction to SLA,OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now

ServiceNow Development

Customize Homepage

Creating Reports and Gauges
Define CSS properties, UI Properties
Change visibility of Homepage and banner

Tables, Form, Dictionary

Creating Application, module
Creating table
Personalizing form and table layout
Creating Section,
View
Dictionary entries
Dictionary overrides
Reference qualifiers
Related lists

Update set’s Creation

Creating an update set
Merge update set
Retrieve Update set in another instance

Creating workflow

Workflow editor and workflow scripts
Workflow activities and workflow context
Workflow stages, transitions

Service catalog management

Use of service catalog,
Creating catalog item, record producer, order guide
Create RITM and catalog task
Attaching workflow to catalog items

Importing data in Service Now

Data sources,
XML import
Transform maps,
Scheduled data import
Import sets
Transform scripts
Data load automation

User Administration

Creating groups
Users and Departments
Concept of delegation
Customizing user profile
Roles & group membership
Fetch detail of logged in user

Email Notification

Defining a Template
Define notification
Email logs
Introduction to SMTP and POP mail servers
Trigger email on event

Create SLA &Schedule

SLA Definitions
SLA Properties
Attach SLA to tasks
Create schedule and child schedule

Scheduled Jobs

Introduction to scheduled jobs
Scheduled Job log
Scheduled reports

Access Control List

Create Read, Write and Create ACL on table and field level
Debug ACLS
Write ACL Scripts
Concept of privileged system admin

Content Management (CMS)

Creating site, page
Dynamic content block
Define Header, theme, style sheet
Creating UI page, UI macros

Introduction to Web service

Introduction to web services
SOAP Messages

Debugging

Personalize users
Debugging Business Rule
Debugging ACL
Background scripts

ServiceNow Integration

Implementation
Review of ServiceNow Engagement Methodology
Core System Setup including CMDB
Application Security
Integrations including introduction t LDAP and Web Services
Hands-on Implementation based n functional requirements
Mid Server
G-live preparation and checklist,